Club Metro® Official Rules
1. Michigan law prohibits anyone under the age of twenty-one (21) from gambling or betting on sports. You must be twenty one (21) or older to become a Club Metro® member. As a Club Metro® member, you will from time to time have the opportunity to participate in promotions that will be open only to Club Metro® members. You will also be able to earn points based on your carded slot and video poker play (during the periods in which we offer that option), and receive other benefits and rewards in connection with your carded slot and video poker play and carded table game play (such as complimentaries (or “comps,” which were referred to previously as MotorCity Miles®)), which will be tracked in a Club Metro® account, which we will open just for you. You will also be able to receive comps and other benefits and rewards in connection with your tracked wagering in Michigan on sports through FanDuel®’s online sports betting platform and at the FanDuel Sportsbook at MotorCity Casino, and in connection with your tracked play in Michigan of certain casino games through FanDuel®’s online gaming platform, provided that, in each case, you link your Club Metro® account with your online FanDuel® account prior to the applicable wager or play occurring. You must have your own Club Metro® account; you will not be able to enroll in Club Metro® for anyone else or under anyone else’s account. Your Club Metro® membership will also permit you to use our MotorCity eCASH® option (while that option remains in effect) as set forth in these Official Rules. If you choose to use that option, you will be able to deposit money into and withdraw money from the MotorCity eCASH® component of your Club Metro® account. You will also be able to transfer your MotorCity eCASH® funds between various slot and video poker machines at MotorCity Casino Hotel without the need to handle cash or tickets until you want to cash out.
2. These Club Metro® Official Rules (“Official Rules”) apply to Club Metro® and all promotions, options, programs, benefits, rewards, points, offers, and privileges offered from time to time to Club Metro® members (the “Club Benefits”), including without limitation MotorCity eCASH® and comps. Other rules, terms, restrictions, conditions, and disclosures also apply to MotorCity eCASH®, comps, and certain other Club Benefits (including without limitation an obligation that you sign certain acknowledgements, waivers, and/or releases in order to accept, use or benefit from certain Club Benefits). By enrolling in Club Metro® and receiving a Club Metro® card, you are agreeing to these Official Rules, as changed from time to time, and to all of the other rules, terms, restrictions, conditions, and disclosures relating to MotorCity eCASH®, comps, and the other Club Benefits (“Other Rules”), as changed from time to time. Furthermore, by enrolling in Club Metro® and receiving a Club Metro® card, you are agreeing to the use by MotorCity Casino Hotel and its affiliates and designees of your likeness, first name and hometown for publicity or promotional uses without compensation. The Official Rules and Other Rules, as changed from time to time, are sometimes collectively referred to in this document as the “Rules.” Please visit a Club Metro booth to receive copies of the Rules. References in these Official Rules to “MotorCity Casino Hotel,” “we,” “us,” or “our” refer to Detroit Entertainment, L.L.C. dba MotorCity Casino Hotel and references in these Official Rules to “you” or “your” refer to the applicable individual who reads or receives a copy of these Official Rules and/or enrolls in Club Metro®.
3. BY ENROLLING IN CLUB METRO® AND RECEIVING A CLUB METRO® CARD, YOU ACKNOWLEDGE AND AGREE TO THE FOLLOWING: WE RESERVE THE RIGHT, AT ANY TIME, IN OUR SOLE DISCRETION, FOR ANY REASON OR NO REASON, AND WITHOUT PRIOR NOTICE TO YOU, TO ELIMINATE OR CHANGE CLUB METRO®, MOTORCITY ECASH®, COMPS, AND/OR ANY OF THE OTHER CLUB BENEFITS (INCLUDING WITHOUT LIMITATION ANY PROMOTIONS, OPTIONS, PROGRAMS, REWARDS, BENEFITS, OFFERS, POINTS, AND/OR PRIVILEGES ASSOCIATED FROM TIME TO TIME WITH CLUB METRO® MEMBERSHIP) AND/OR TO CANCEL OR CHANGE, AT ANY TIME, IN OUR SOLE DISCRETION, FOR ANY REASON OR NO REASON, AND WITHOUT PRIOR NOTICE TO YOU, THESE OFFICIAL RULES AND/OR ANY OF THE OTHER RULES ASSOCIATED FROM TIME TO TIME WITH CLUB METRO® MEMBERSHIP (MEANING ANY OF THE RULES, TERMS, RESTRICTIONS, CONDITIONS, OR DISCLOSURES RELATING TO MOTORCITY ECASH®, COMPS, AND/OR ANY OTHER PROMOTIONS, OPTIONS, PROGRAMS, REWARDS, BENEFITS, OFFERS, POINTS, AND/OR PRIVILEGES OFFERED FROM TIME TO TIME TO CLUB METRO® MEMBERS). THIS PARAGRAPH IS DEEMED TO BE INCORPORATED INTO AND TO BE IN IMMEDIATE CONJUNCTION WITH EVERY NUMBERED PARAGRAPH IN THIS DOCUMENT.
4. When you enroll in Club Metro®, you will receive a Club Metro® card. If you wish to play more than one slot or video poker machine at a time at MotorCity Casino Hotel, you may receive more than one Club Metro® card. You may not let anyone else use your Club Metro® card(s). We reserve the right to close your Club Metro® account if someone else uses or tries to use your Club Metro® card. The Club Metro® card(s) you receive are our property, as are all of the unredeemed Club Benefits in or associated with your Club Metro® account (other than your own funds deposited in the MotorCity eCASH® component through your use of MotorCity eCASH®, to the extent those funds remain in your account). At any time, in our sole discretion, for any reason or no reason, and without prior notice to you, we may cancel any or all of your Club Metro® cards and require you to promptly return any or all of them to us and in each such case we may deem any or all of your unredeemed points, comps, and/or other Club Benefits to be forfeited and surrendered to us (excluding your own funds deposited in the MotorCity eCASH® component through your use of MotorCity eCASH®, to the extent those funds remain in your account). Because we issue Club Benefits in our sole discretion, we also reserve the right, at any time, in our sole discretion, for any reason or no reason, and without prior notice to you, to cause to be deemed forfeited and surrendered to us any or all unredeemed Club Benefits, including without limitation the balances in your Club Metro® account (except for funds previously deposited in the MotorCity eCASH® component of your Club Metro® account through your use of MotorCity eCASH®, to the extent those funds remain in your account). In the event we close your Club Metro® account, we will mail to you, at the last address we have on record for you, any MotorCity eCASH® funds that remain in your account at the time we close it. The provisions of this paragraph are deemed to be incorporated into and to be in immediate conjunction with every reference in this document to any Club Benefits
5. Your Club Metro® card is not a credit card. It cannot be used anywhere other than MotorCity Casino Hotel. Your Club Metro® account is not a bank account. It is not insured by the Federal Deposit Insurance Corporation (FDIC) or any other agency. No interest accrues on any amounts (whether cash, cash equivalents, comps, points, or other Club Benefits) that are in or associated with your Club Metro® account.
6. To use your Club Metro® card for MotorCity eCASH® transactions and various other transactions, you will need to choose a personal identification number (“PIN”), in a format we specify. You may not disclose your PIN to anyone else or permit anyone else to use your PIN. It is your responsibility to maintain the confidentiality of your PIN and other information you possess regarding your Club Metro® account, and, except as elsewhere in the Rules expressly set forth, you are responsible for any and all activity that occurs with respect to your Club Metro® account as a result of your failure to keep that information secure and confidential and we will have no liability in connection with any such activity. We may require you to change your PIN. If your PIN is entered incorrectly three or more times in a row, we reserve the right to prevent access to your Club Metro® account. In that case, and until your PIN is properly reset, you will not have access to your account balances or be able to conduct transactions involving various Club Benefits (such as points, comps, or MotorCity eCASH®). You may only choose or change your PIN in person, in designated locations in the MotorCity Casino Hotel complex, and you may only conduct MotorCity eCASH® transactions, comps transactions, and various other Club Metro® transactions, in person, in designated locations in the MotorCity Casino Hotel complex or, in some cases, on our website at the following World Wide Web Site address: https://www.motorcitycasino.com/clubmetro and on the MotorCity Casino Hotel mobile application.
7. We may require you, at any time, to show us your current, valid, unexpired driver’s license, or other government-issued identification card, acceptable to us, displaying your name, photo and other personal information. This is for your safety.
8. If you play our slot or video poker machines at MotorCity Casino Hotel, you must make sure that your Club Metro® card is properly inserted in the card reader the whole time you play so that we can properly track your play. If you play our table games at MotorCity Casino Hotel, you will need to present your Club Metro® card to a supervisor at a table game before you begin to play so that your play can be tracked. If you wager in Michigan on sports or play in Michigan certain casino games, in each case through FanDuel®’s online sports betting/gaming platform, you will need to link your Club Metro® account with your online FanDuel® account prior to the applicable wager or play occurring so that such wager or play can be tracked. If you wager in Michigan on sports at the FanDuel Sportsbook at MotorCity Casino, you will need to link your Club Metro® account with your online FanDuel® account and become a monitored player prior to the applicable wager occurring, as well as make the applicable wager in person at the ticket counter located at the FanDuel Sportsbook at MotorCity Casino and make yourself known as a monitored player at same, so that such wager can be tracked. In accordance with our internal policies as modified from time to time, and subject to our right to terminate Club Benefits (at any time, in our sole discretion, for any reason or no reason, and without prior notice to you), we will award (a) points on the basis of your tracked slot and video poker machine play at MotorCity Casino Hotel, (b) comps on the basis of your tracked slot and video poker machine play and table game play, and (c) comps in connection with certain “Cash purchases” by you. The term “Cash purchases” means the purchase of certain non-gaming items and services at the MotorCity Casino Hotel complex (e.g., certain food and beverage items, retail items, spa services and products, hotel room rentals) using cash (U.S. currency or such other currency as is accepted by MotorCity Casino Hotel) or cash equivalents or credit cards acceptable to MotorCity Casino Hotel in its sole discretion. In order to receive comps in connection with a Cash purchase, you will need to provide your Club Metro® card to the MotorCity Casino Hotel employee handling payment or swipe your Club Metro® card at the applicable participating kiosk, in each case at the time of purchase. Comps will not be awarded in connection with purchases made using comps or purchases of tobacco products, nor will they be awarded in connection with any gratuity not paid on a credit card. Comps will not be awarded in connection with purchases made outside of the MotorCity Casino Hotel complex; accordingly, comps will not be awarded in connection with purchases of tickets to events at Sound Board unless the purchase occurs at the Sound Board box office. You may make certain purchases of non-gaming items and services at the MotorCity Casino Hotel complex using a combination of Cash and comps (aka split tender) but will only receive comps based on the Cash portion of the Cash purchase. If two or more Club Metro members participate in a split tender or other division of payment relating to a Cash purchase (e.g., splitting the cost of a restaurant meal or hotel room stay), the comps awarded for the purchase will not be split; instead, the total number of comps awarded for the applicable purchase will be credited to the Club Metro® account associated with the first Club Metro® card that a MotorCity Casino Hotel employee processes in connection with payment for the transaction. (Neither split tenders nor other divisions of payments relating to Cash purchases can be processed at kiosks.) You may use Club Metro® discounts in connection with Cash purchases but will only receive comps on the sale price as adjusted after applying the discount. Generally, comps received in connection with Cash purchases will be credited to your Club Metro® account approximately forty-eight (48) hours following completion of your transaction; however, we reserve the right in connection with any items you acquire via a Cash purchase to delay your receipt of comps for up to fourteen (14) days following completion of your transaction, or such longer period as we select in our sole discretion. Furthermore, items (not services) acquired via a Cash purchase may be returned in accordance with our normal return policy; following the return, MotorCity Casino Hotel will deduct from your Club Metro® account comps equal in number to the number that had been awarded for the applicable Cash purchase, and, in the event such number is greater than the number of comps remaining in your Club Metro® account at the time of return, at MotorCity Casino Hotel’s election, your Club Metro® account balance will be negative. You will not be permitted to purchase tobacco products or alcoholic beverages at the MotorCity Casino Hotel complex using comps. At our sole discretion, we will also make available to you various other Club Benefits based on your play and/or other criteria established by us in our sole discretion, from time to time.
9. We reserve the right to adjust the balances in your Club Metro® account (including without limitation any balance involving points, MotorCity eCASH®, or comps) whenever we deem it necessary or appropriate due to equipment, computer, or software malfunction, operator error and/or illegal or fraudulent activity, or to reflect any other account adjustment we deem appropriate in our sole discretion. We reserve the right to require you to sign an acknowledgement of the adjustment but your failure to sign such document will not affect our right to make the adjustment.
10. All comps that you earn as a Club Metro® member will expire and be deemed forfeited and surrendered to us at 11:59 p.m. Detroit time on the date that is one (1) year from the date they were awarded if not redeemed or otherwise forfeited prior to that date/time (e.g., comps awarded on May 1, 2021 will expire at 11:59 p.m. on April 30, 2022 if not redeemed or otherwise forfeited before then), and they will subsequently be deleted from your Club Metro® account. Other Club Benefits will expire on such dates as we designate from time to time in our sole discretion (and will thus be deemed forfeited and surrendered to us on those dates, except for funds previously deposited in the MotorCity eCASH® component of your Club Metro® account through your use of MotorCity eCASH®, to the extent such funds remain in your account). Please note that, as elsewhere in these Official Rules explained, we reserve the right to cancel, suspend, or modify the MotorCity eCASH® program, the awarding of comps, and/or any other Club Benefits, at any time, in our sole discretion, for any reason or no reason, and without prior notice to you.
11. If there is no play conducted using your Club Metro® card for one hundred eighty (180) or more consecutive days and you made no Cash purchases during that time period, your Club Metro® membership may, in our sole discretion, be considered inactive and we may cancel your membership and close your Club Metro® account. In that case, any MotorCity eCASH® funds remaining in your account will be mailed to the last address we have on record for you, and any other balances in your account and all other unredeemed Club Benefits will be deemed forfeited and surrendered to us. If you go through any calendar quarter without conducting any MotorCity eCASH® transactions, we reserve the right to treat the MotorCity eCASH® component of your Club Metro® account as inactive and close it at the end of the applicable quarter, in which case any MotorCity eCASH® funds remaining in your account will be mailed to the last address we have on record for you.
12. Your Club Metro® membership, Club Metro® card(s), PIN, Club Metro® account, and associated balances (e.g., points, comps, MotorCity eCASH®) and other Club Benefits cannot be transferred to anyone else except i) as we expressly permit (although we reserve the right to deny permission in our sole discretion, for any reason or no reason); and ii) if you die, any MotorCity eCASH® funds and any points in your Club Metro® account at the time of your death may be transferred in accordance with law and our internal policies. In the case of any litigation arising in connection with an effort to cause or effectuate any such transfer, you (or, in the case of your death, your estate) will be obligated to pay all costs that we incur, including reasonable attorneys’ fees and court costs.
13. We will disclose information to third parties about your Club Metro® account, your transactions relating to your Club Metro® membership (including without limitation transactions involving MotorCity eCASH® and comps), and other information regarding your Club Benefits (i) when you give us your written permission to do so, (ii) when we deem it necessary or appropriate in connection with providing Club Benefits or complying with legal process (such as subpoenas, search warrants, summons, or other court orders), or requirements imposed by the Michigan Gaming Control Board or other government agencies, (iii) as set forth in our applicable privacy policy(ies), or (iv) when we otherwise deem it necessary or appropriate, in connection with legal proceedings or otherwise; we have no obligation to inform you of any such disclosure except when required by law to do so.
14. If you believe your Club Metro® card or PIN has been lost or stolen or has been or will be used without your permission, you must telephone us immediately at (866)752-9622 and then follow up as soon as you can (not later than ten (10) business days after calling us) by writing to us at Club Metro, MotorCity Casino Hotel, 2901 Grand River Avenue, Detroit, MI 48201. (Our business days are Monday through Friday; federal and state holidays are not included). When you write to us, tell us your full name and Club Metro® account number and the specific issue. Except as otherwise stated in the Rules for MotorCity eCASH®, we will not be liable to you for any monetary loss or other loss to you (e.g., loss of points, comps, or other Club Benefits) arising in connection with your Club Metro® card or PIN being lost or stolen or used without your permission.
If you suspect an error affecting your Club Metro® membership or Club Metro® account (including your PIN), you must telephone us immediately at (866)752-9622 and then follow up as soon as you can by writing to us at Club Metro, MotorCity Casino Hotel, 2901 Grand River Avenue, Detroit, MI 48201. We must hear from you no later than ten (10) business days after you FIRST knew or should have known of the suspected error. When you write to us, tell us your full name and Club Metro® account number, and give us the details regarding the suspected error. We will investigate and get back to you within forty five (45) days and will promptly take corrective measures, provided that we have been able to verify such error, and further provided that such error was made by us. If you do not notify us within the 10-buisness-day time period, we will have no obligation to investigate or correct the suspected error.
15. Individuals who have been excluded by the Michigan Gaming Control Board or “86d” from MotorCity Casino Hotel or have elected to self-exclude from MotorCity Casino Hotel or to become “Disassociated Persons” pursuant to the Michigan Gaming Control and Revenue Act (each, an “Ineligible Individual”) are ineligible to be a Club Metro® member, and, thus, are ineligible to conduct transactions involving MotorCity eCASH® or comps and are not entitled to any Club Benefits. If a Club Metro® member becomes an Ineligible Individual we will immediately cancel his/her membership and close his/her Club Metro® account, and all unredeemed Club Benefits and balances will be deemed forfeited and surrendered to us (except for funds previously deposited in the MotorCity eCASH® component of your Club Metro® account through your use of MotorCity eCASH®, which funds remaining in your account will be mailed to the last address we have on record for you).
16. You agree that our liability to you is limited as elsewhere in the Rules set forth and that, in any event, we will have no liability to you except in the case of our gross negligence or willful misconduct or as otherwise required by law, and that any liability that we might have to you will be limited to your actual damages; you will not be entitled to consequential, special, exemplary, incidental, or any other types of damages. You further agree that any claims against us will be resolved by arbitration on an individual (not a class) basis and in accordance with the rules of the American Arbitration Association and without resort to any courts or administrative agencies. If any provision of these Official Rules is found to be invalid or unenforceable, such invalidity or unenforceability shall not invalidate or render unenforceable the balance of these Official Rules; instead, the balance of these Official Rules shall be construed as if not containing the particular invalid or unenforceable provision, and your rights and obligations and those of MotorCity Casino Hotel shall be construed and enforced accordingly. No waiver by MotorCity Casino Hotel of any provision of these Official Rules on any one occasion shall be deemed a waiver on any other occasion, nor shall the waiver of any one provision extend to any other provision.
MotorCity eCASH® Official Rules and Disclosures
1. The Club Metro® Official Rules apply to the MotorCity eCASH® option and your use of the MotorCity eCASH® option, except where these MotorCity eCASH® Official Rules and Disclosures give you increased rights. The MotorCity eCASH® option may be used only in connection with certain slot and video poker machines at MotorCity Casino Hotel, and only if you are a Club Metro® member and have received a Club Metro® card and selected a PIN for using that Club Metro® card. You will be able to conduct MotorCity eCASH® transactions only by using your Club Metro® card and PIN. The MotorCity eCASH® option will allow you to deposit money into and withdraw money from the MotorCity eCASH® component of your Club Metro® account, either at a MotorCity Casino Hotel Cage or by inserting money into certain slot or video poker machines at MotorCity Casino Hotel. Once deposited, you will be able to transfer your MotorCity eCASH® funds between certain slot and video poker machines at MotorCity Casino Hotel without the need to handle cash or tickets, until you want to cash-out. As with the process for making deposits, you will be able to cash-out your MotorCity eCASH® funds at a MotorCity Casino Hotel Cage or at certain slot and video poker machines at MotorCity Casino Hotel. We reserve the right to impose limits on the number of MotorCity eCASH® transactions that you can conduct during certain periods or the dollar amount of any single transaction or series of transactions. We do not charge any fees in connection with MotorCity eCASH® transactions.
2. You may not disclose your PIN to anyone else or permit anyone else to use your PIN. It is your responsibility to maintain the confidentiality of your PIN and other information you possess regarding your Club Metro® account, and, except as elsewhere in these Official Rules and Disclosures expressly set forth, you are responsible for any and all activity that occurs with respect to the MotorCity eCASH® component of your Club Metro® account as a result of your failure to keep that information secure and confidential, and we will have no liability for your losses.
3. If you suspect that your Club Metro® card or PIN has been lost or stolen and/or will be used to conduct a MotorCity eCASH® transaction without your permission, you must telephone us immediately at (866)752-9622 and then follow up as soon as you can (not later than ten (10) business days after calling us) by writing to us at Club Metro, MotorCity Casino Hotel, 2901 Grand River Ave., Detroit, MI 48201. (Our business days are Monday through Friday; federal and state holidays are not included). When you write to us, tell us your full name and Club Metro® account number and the specific issue. If you so notify us within two (2) business days after you FIRST knew or should have known of such suspected activity, your loss of funds transferred without your permission from the MotorCity eCASH® component of your Club Metro® account will be limited to Fifty ($50.00) Dollars; if you do not notify us within that two (2) business-day period, your loss of funds transferred without your permission from the MotorCity eCASH® component of your Club Metro® account will be limited to Five Hundred ($500) Dollars.
4. If you suspect an error affecting the MotorCity eCASH® component of your Club Metro® account (e.g. you believe a statement or receipt you have received from us is inaccurate or you would like more information regarding a specific MotorCity eCASH® transaction), you must telephone us immediately at (866)752-9622 and then follow up as soon as you can (not later than ten (10) business days after calling us) by writing to us at Club Metro, MotorCity Casino Hotel, 2901 Grand River Avenue, Detroit, MI 48201. When you write to us, tell us your full name and Club Metro® account number and the details regarding the suspected error. We must hear from you no later than sixty (60) business days after you FIRST knew or should have known of the suspected error. We will investigate and get back to you within forty five (45) business days. If we determine that an error was made and we made it, we will promptly take corrective measures. If you do not notify us within that sixty (60) business-day period, we will have no obligation to investigate or correct the suspected error.
5. You may request a receipt at a MotorCity Casino Hotel Cage for any individual transaction or series of transactions you make in connection with the MotorCity eCASH® component of your Club Metro® account, but the request must be made within two (2) business days of the occurrence of the applicable transactions. For each month in which you maintain a balance of Five Hundred ($500) Dollars or more in the MotorCity eCASH® component of your Club Metro® account for more than a full day (meaning a single continuous twenty four (24) hour period), you may request a statement summarizing the activity that occurred in the MotorCity eCASH® component of your Club Metro® account during such month. Following receipt of your request, we will mail or email the statement to the last address we have on record for you, unless you have asked us not to send mail or email to you, in which case you may obtain the statement in person at the Club Metro® booth.
6. If the MotorCity eCASH® system does not complete a transaction in the correct amount or as otherwise expected, we will be liable to you only for your actual, direct damages, but in any event we will not be liable to you at all:
(a) if, through no fault of ours, you do not have enough money in the MotorCity eCASH® component of your Club Metro® account to make the desired transaction;
(b) if the slot or video poker machine at MotorCity Casino Hotel, MotorCity eCASH® system, and/or any other equipment or system was not working properly due to computer, mechanical or power problems, or if any such equipment and/or system was otherwise malfunctioning, and you knew or had reason to know there was such a problem/malfunction when you attempted to make the desired transaction;
(c) if circumstances beyond our control (such as fire, power outage, or flood) prevent the desired transaction from being successfully completed; or
(d) if other circumstances occur of which we notify you from time-to-time (you acknowledge and agree that posting such additional circumstances at the Club Metro® booth or on our website will be deemed sufficient for purposes of notifying you).